North Pole Express

Limited Tickets Remaining – Book Soon

All Aboard!

Join us this December for a 35-minute ride from Parrish, FL to the North Pole. Upon arrival, everyone will detrain at our special North Pole station where Santa awaits to visit with every child. During your stay a variety of entertainment, activities, camp fires and all the hot chocolate and cookies you care to eat are included with every train ticket.

Additional food and beverage will be available for purchase at the North Pole.

2024 Dates of Operation

• November 30, December 1
• December 4, 5, 6, 7, 8
• December 11, 12, 13, 14, 15
• December 18, 19, 20, 21, 22

The entire experience lasts approximately 3.5 hours, starting and ending with a 35 minute train ride to and from the North Pole.

Frequently Asked Questions

Before Your Visit

Children

All children Ages One and Up must have a ticket for the North Pole Express.

Children under the age of one ride ride with our compliments, no ticket is required. Children traveling without a ticket must ride on a lap. If you wish to secure a seat for a child under the age of one, simply purchase a child ticket.

Classes of Service

The North Pole Express features four classes of service and the Party Caboose.

Ticket Prices

Ticket prices vary based on age, class of service, day of the week and departure time. A 6% service fee is collected for online and telephone orders.

First Class

A variety of First Class cars with different seating options are available.

First Class Lounge #250

• • • • Assigned Seating
      • Fully enclosed with heating and air conditioning
      • Comfortable Booth Seating at a Tables for 6
      • Comfortable Seats at Tables for 2
      • Restrooms available in car

First Class Table Car #1204

• • • • Assigned Seating
      • Fully enclosed with heating and air conditioning
      • Booth Seating for 4
      • Restrooms available in car

First Class Coach #6203

• • • • Assigned Seating
      • Fully enclosed with heating and air conditioning
      • Comfortable, reclining seats with foot rests
      • Plenty of legroom
      • Restrooms available in car

Excursion Plus

Excursion Plus Coach #3155

• • • • Assigned Seating
      • Comfortable seats
      • Fully enclosed with heating and air conditioning
      • Restrooms available in car

Excursion

Excursion Coach #821

• • • • Assigned Seating
      • Comfortable, upholstered seats with foot rests
      • Open-window coach
      • Restrooms available in car

Coach

Open-air Coach Car #6324

• • • • General Admission. Seating first come, first served at boarding
      • Restrooms available in car

Open-air Flat Car #86902

• • • • General Admission. Seating first come, first served at boarding
      • Two wheelchair accessible spaces are available in this car. Please book the Car 86902 Accessible Wheelchair ticket to secure this space.

Private Caboose

Charter your own private caboose to the North Pole for up to 16 guests.

• • • • Bring your own food and non-alcoholic beverages
      • Each caboose has tables and plenty of seating options
      • Restroom available in caboose
      • Windows, end doors and fans for ventilation
      • Museum host provided for safety and to assist with boarding and detraining
      • Storage area for your personal belongings while enjoying the North Pole

Car Location and Seat Assignments

Please note the Car Number when selecting your tickets to ensure everyone is booked in the same car.

Guests booking in First and Excursion Classes will be assigned seats prior to departure. All tickets booked together will be seated together. If you are traveling with friends and family, be sure to reserve all your tickets in the same booking. We are unable to guarantee separate bookings will be seated together.

Buying Tickets

The Museum’s website is the fastest and easiest way to make your booking on the North Pole Express. Reservations may also be made over the phone and in person at the Parrish Ticket Office. Online and telephone purchases will incur a 6% service fee. Ticket prices vary based on age, class of service and date of travel.

Ticket Exchanges

The Museum is happy to exchange tickets with 48 hours notice to another date and time at no charge. Ticket exchanges are subject to inventory availability. The full value of the tickets may also be placed into a gift card for use on future rides sold by the Florida Railroad Museum.

Within 48 hours of departure time, tickets cannot be exchanged or refunded.

Ticket Refunds

Optional Ticket Refund Protection allows you to cancel your booking up to 48 hours prior to departure for a refund instead of credit towards a future visit. We will refund the full amount of each ticket back to your payment method, less the cost of ticket protection and processing fees. Within 48 hours of departure time, tickets cannot be exchanged or refunded.

Without Ticket Refund Protection, tickets and service fees are non-refundable. Tickets may be exchanged in accordance with the Exchange policy above.

At the Station

Arrive Early

Plan to arrive at the station at least 45 minutes before departure. This will allow time for unexpected traffic, parking, ticket pick up and boarding. The train will depart on-time and cannot be held for late arriving guests.

Parking

Parking is free. Please do not leave valuables in your vehicle. The Museum is not responsible for theft, damage, or loss from any parked vehicle.

Boarding

Boarding for the North Pole Express begins approximately 30 minutes prior to the scheduled departure time.

Coach Class seating is first come, first served within your assigned car. First and Excursion Class guests have reserved seat assignments printed on the tickets.

Accessibility and Wheelchairs

Accessible parking and restrooms are available at the station. The boarding ramp to Car 86902 is adjacent to accessible parking.

The entire station area is a fairly level grass field. Please use extra caution with wheelchair and mobility impaired guests in your party.

We regret the Ticket Office and Gift Shop is not accessible at this time.

Restrooms

There are accessible restrooms available at the Parrish station.

Onboard the Train

Safety

Your safety is our first and foremost responsibility. Please take a few moments to pay special attention to the safety announcements at the beginning of your journey.

Keep the following in mind while riding our trains:

• • • Use both hands and provided hand holds when boarding, walking between cars and leaving the train.
    • Accompany children at all times.
    • Wear shoes at all times.
    • No running on the train.
    • Keep all parts of your body inside open windows and do not extend hands, arms, feet, legs or heads over the edge of open-air cars.
    • Do not stand on seats or sit on ledges.

Dress Appropriately

In addition to the North Pole being outdoors, the open-air coaches are not climate controlled. Coach Class is directly exposed to weather and wind from the train’s movement. The windows in Excursion Class will be adjusted according to the weather. First Class and Excursion Plus are fully enclosed with heating and air conditioning.

Food and Drink

With the exception of baby, special dietary and allergy requirements, outside food, beverages and coolers are not permitted onboard the train.

Light snacks and cold soda, juices and water are available in the gift shop and onboard the train. Cash and all major credit cards are accepted at all locations.

Strollers, Bags and Coolers

Due to limited space, strollers and coolers are not permitted on the train. Small soft-sided coolers are permitted in conjunction with the food exceptions listed above.

If you need to bring a bag, please pack a reasonable size that will comfortably fit on your lap. The train will be full and not all cars have sufficient overhead or underseat storage. The Museum reserves the right to deny boarding of oversized items.

Restrooms

Restrooms are available in First Class, Excursion Classes and Coach #6324. We apologize that onboard restrooms are not wheelchair accessible. The trip to and from the North Pole lasts approximately 35 minutes.

Smoking

Smoking, including the use of vapor and electronic devices, is prohibited onboard the train.

At the North Pole

Accessibility

Car 86902 will unload and load via ramp at the North Pole. Accessible restrooms are available. Please note, the North Pole is located on a large grassy field.

Personal Belongings

All personal belongings must be removed from the train and carried with you while at the North Pole. The train does not remain at the North Pole while you enjoy your evening.

Restrooms

Restroom facilities are available at the North Pole.

Food and Drink

A food vendor will be on site at the North Pole selling hot dogs, hamburgers, snacks and beverages. Cash, credit and debit cards are accepted for all purchases at the North Pole.

Family Fun Pack

At the North Pole, our Family Fun Pack will be available for $15. Each pack contains a s’mores kit and four glow necklaces. The s’more kit yields approximately 8 individual s’mores for roasting over our campfires. You can also pre-purchase the Fun Packs with your tickets for $12.50 each, saving both $2.50 and the time purchasing them at the North Pole.

Activities

All activities and unlimited hot chocolate and cookies are included with your ticket. Children will also receive a special gift from Santa.