Terms and Conditions

By purchasing a ticket, you agree to the following Terms and Conditions governing your visit to the Florida Railroad Museum.

The Florida Railroad Museum is not a common carrier. The Railroad operates for demonstration purposes only and reserves the right to operate equipment at its convenience. The Railroad is not responsible for late or cancelled trips nor the substitution of equipment other than advertised.

Alcoholic beverages, illegal drugs and weapons are prohibited on Railroad property.

You consent to the use of your image or likeness captured during your visit for any purpose without further notice or permission.

Pursuant to S. 817.36, Florida Statutes, tickets may not be resold for more than $1 over the original admission price.

The Florida Railroad Museum and its agents may refuse admission, use of facilities or eject any person whose conduct is deemed to be unruly or in violation of these terms and conditions.

Refunds

All ticket and membership purchases are non-refundable. Select events may offer Ticket Refund Protection which allows you to cancel your booking up to 48 hours prior to departure for a refund in lieu of a gift card. We will refund the full amount of each ticket back to the same payment card used at time of booking, less the cost of ticket protection and processing fees.

Should you not elect Ticket Refund Protection, tickets remain fully non-refundable. You may still cancel or exchange your booking in accordance with our Cancellation and Exchange Policy.

Cancellations and Exchanges

Bookings may be canceled or exchanged up to 48 hours prior to departure. Ticket exchanges are subject to inventory availability. Bookings canceled will have the full amount of each ticket placed into a gift card for use towards tickets sold by the Florida Railroad Museum.

Weather Cancellations

Trips canceled by the Museum due to severe weather will have the full ticket value placed into a gift card for future use. Trips canceled by the Museum for reasons of mechanical or volunteer availability will be fully refunded, including any service fees, to the same payment card used at time of booking.

If you have any questions regarding these terms and conditions, please contact us.